Tracking your order:
Tracking information is sent to your email address once your order has been dispatched. Most of all orders will be delivered within 10-14 days of purchase. Transit time for international shipments is 5-7 business.
Shipping original art works:
Our paintings are shipped in sturdy MDF crates, built for shipping art all around the world, and delivered directly to your door by DHL Express. Each crate will contain packaging materials that meet our strict guidelines to keep the artwork firmly in place during its journey and will be tightly sealed together.
NOTE: we are not liable for import duties and taxes.
Open Edition Prints:
Unlike originals or limited-edition prints, open edition prints may be endlessly reproduced. Because there’s no limit to the number of prints that can be made, an Open Edition Prints are offered at affordable prices. These Open Edition Prints are giclée-printed on archival and acid-free paper. Each print is made on demand and guaranteed to last a lifetime, maintaining its superb vibrancy. Each print will arrive rolled in a dent-resistant tube. We highly recommend you send any works on paper directly to your framer for cautious, professional unrolling of the artwork.
Original paintings are the only items that arrive with a certificate of authenticity and Rene’s actual signature. Open Edition Prints won’t be accompanied by authenticity certificates.
Commissioning a painting:
It is possible to commission a painting depending on Rene’s current availability and needs to be discussed with him beforehand.
If there is an issue with your order, please visit our contact page so we can find a solution together. Upon receiving your original painting, we’ll give you seven (7) days to decide whether or not you’d like to keep that artwork or return it for a refund. We also require all returned artwork to be shipped out within three (3) days after confirming with us that the work will be returned.
NOTE: If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will not be eligible for a refund.
You may return any original artwork provided that it is shipped back to its origin in the exact same condition and packaging. Once we receive the item and make sure that it’s undamaged, we’ll promptly issue your refund.
(Open edition prints are NOT eligible for return.)
Artwork arrived damaged or stolen:
Our shipments are packaged by skilled professionals who are experienced in fine art packing and freight. If you see any damage that you suspect may have compromised the goods inside, make sure you photograph it prior to opening the package. If you believe the order to have been stolen, please provide evidence of the matter. In both cases, we will work with the proper authorities, presenting the evidence you gathered, to attain accountability & consequent reimbursements.
Taxes & Import fees:
Rene Chana is an artist based in London, UK and is not liable for import fees on any products purchased internationally. This includes but is not limited to the commissioning of a custom piece, originals or prints.